Lead Service Coordinator
Lead Service Coordinator Job in Flagstaff, AZ
We are seeking a friendly, organized, and proactive professional for a Lead Service Coordinator Job in Flagstaff, AZ. In this role, you will play a key part in creating a welcoming, patient-centered experience while ensuring smooth daily clinic operations. You will greet patients, manage scheduling, assist with administrative and billing tasks, and support team coordination across the clinic. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is ready to take on a leadership role.
As a Lead Service Coordinator, you will also support regional operations by running reports, assisting other locations, and helping train and guide service coordinators. You will act as a liaison between leadership and the front office team while ensuring high standards of service and efficiency are maintained.
Compensation: $20 – $22/hour
Benefits:
- Eligibility for a monthly bonus program
- 3 weeks of paid time off (PTO)
- 6 paid holidays
- Medical, Dental, and Vision insurance
- 401(k) retirement plan
- Life Insurance and Short-Term Disability coverage
Education:
Qualifications:
- High school diploma or equivalent
- Minimum of 1 year of prior service coordinator or similar administrative experience
Responsibilities:
- Schedule and confirm patient appointments, including assisting with intake and insurance details
- Answer phone calls, take messages, and communicate effectively with patients and staff
- Greet visitors and direct them appropriately within the clinic
- Maintain and update patient charts, forms, and documentation
- Utilize office software and equipment to complete daily administrative tasks
- Send and receive documents, including medical records and forms
- Monitor and restock office supplies to ensure smooth operations
- Assist with basic billing, payments, and insurance-related processes
- Maintain cleanliness of the clinic, including common areas and surfaces
- Wash, fold, and restock clinic laundry as needed
- Ensure completion of daily and weekly cleanliness checklists
- Run weekly operational and performance reports and distribute to appropriate parties
- Train and onboard new service coordinators
- Manage schedules for local service coordinators
- Serve as a liaison between the Director of Front Office and local management teams
- Provide coaching, guidance, and support to service coordinators
- Attend and participate in weekly meetings with the Director of Office Operations
Skills:
- Strong communication and active listening skills
- Basic proficiency in reading, writing, and computer use, including Microsoft Excel
- Willingness to learn and adapt in a dynamic environment
- Effective problem-solving abilities
- Leadership skills with the ability to guide and support team members
- Coaching and conflict resolution capabilities
- Service-oriented mindset with a positive attitude
- Strong organizational and time-management skills
- Ability to prioritize tasks in a high-volume setting
- Comfort using standard office equipment and systems
- Experience training and developing team members is a plus
Benefits:
- Eligibility for a monthly bonus program
- 3 weeks of paid time off (PTO)
- 6 paid holidays
- Medical, Dental, and Vision insurance
- 401(k) retirement plan
- Life Insurance and Short-Term Disability coverage